Sometimes the right move is to step back. Whether you want a pause for a month or a permanent exit, the process is easier if you know the options before you need them. This guide is for adults only and stays general, since each operator words its rules slightly differently.
Three levels of stepping away
A short break. Many sites offer a cooling-off option lasting a day, a week or a few weeks. During it you cannot log in to wager, but the account remains and can return afterwards.
A longer exclusion. Self-exclusion usually runs for months or years. The aim is that the decision cannot be reversed on an impulse, so requests to return early are often refused or delayed.
Account closure. This removes access altogether. Some operators keep records for legal reasons, but you stop receiving offers and cannot place bets.
How to ask
Look first in the account or responsible-play area for a self-service button. If you cannot find one, contact live chat or email support and use plain wording: "Please close my account" or "Please apply a self-exclusion for six months". Avoid vague phrases like "I may leave", because an agent could read it as a retention conversation.
Keep a screenshot or the reply email. It is your proof of the date and the type of restriction you chose.
Before you close
- Withdraw any remaining balance, since some sites make this harder once the account is shut. - Complete identity checks if a withdrawal is pending. - Unsubscribe from marketing messages and remove saved cards from the profile. - Delete the app from your phone and clear stored passwords, so the habit loop breaks.
After the account is closed
Expect a confirmation message. If promotional emails still arrive after a few days, reply to support citing the closure request. You might also consider blocking tools on your phone or bank card that restrict gambling-related merchants.
Reading how Karabet or any other operator describes these steps in its terms is a sensible habit even if you are happy playing today. Knowing where the pause button sits costs nothing, and it turns a stressful moment into a two-minute task.
If gambling is causing real worry, speak with a local helpline or someone you trust. Stopping is a legitimate choice, and nobody needs a reason to take it.